• Confirmation: A booking is confirmed when you receive a booking confirmation email from us. This email will outline the details of your stay.

• Payment: A deposit or full payment may be required at the time of booking, depending on the platform or agreement. Payments can be made via Credit Card or Cash.

• Modifications: If you need to modify your booking (e.g., change dates or number of guests), please reach out to us. We’ll do our best to accommodate your request.

• Free Cancellation: You may cancel your booking without charge up to 30 days before your arrival date.

• Late Cancellation: If you cancel within 30 days of your arrival, a cancellation fee of 50% of the total booking cost will apply.

• No-Show: In the case of a no-show, the total price of the reservation will be charged as a no-show fee.

• Check-In Time: Your accommodation will be available from 15:00 on the day of arrival.

• Check-Out Time: Please check out by 11:00  on the day of your departure.

• Early Check-In / Late Check-Out: Early check-in or late check-out may be available upon request and subject to availability. Additional fees may apply.

We want you to have a comfortable and enjoyable stay at The Secret Garden Downtown. To ensure a pleasant experience for all guests, we kindly ask you to follow these house rules:

• No Smoking: For the comfort of all our guests, we ask that smoking be limited to the designated outdoor areas. Please refrain from smoking inside the property.

• No Pets: While we love animals, we kindly ask that pets not be brought into the property. Your understanding helps us maintain a welcoming environment for everyone.

• Noise: We kindly ask you to be considerate of our neighbors and keep noise levels low, especially during designated quiet hours. From October 1 to March 31 (Winter Season), quiet hours are 15:30 to 17:30 and 22:00 to 07:30. From April 1 to September 30 (Summer Season), quiet hours are 15:00 to 17:30 and 23:00 to 07:00. Thank you for your cooperation in maintaining a peaceful environment!

• Damages: We trust you’ll take great care of the property during your stay. However, if any damage occurs, the cost will be charged to your credit card.

• Care of the Property: We ask that you treat the property with respect and care. Please report any damages or issues immediately so we can address them promptly.

• Personal Belongings: We are not responsible for any lost, stolen, or damaged personal items during your stay.

• Guests are responsible for any damage, loss or any extensive cleaning required during their stay.

• By booking, guests authorize the host to charge the provided card at the time of the booking for any damage, missing items or any additional cleaning fees. The cost will be based on the market value of the item(s) and related service fees.

• In case of disputes, the host will provide supporting documentation (photos, invoices, etc.) and the guest acknowledges and agrees to this policy by proceeding with the booking.

• Liability: We are not liable for any accidents, injuries, or loss of personal property that may occur during your stay. We recommend you have travel insurance to cover such incidents.

• Insurance: We encourage all guests to obtain appropriate travel insurance that covers cancellation, loss, medical emergencies, or trip interruptions.

• Personal Information: By making a booking, you agree to provide us with necessary personal details to process your reservation. We will only use your information as outlined in our Privacy Policy.

• Third-Party Services: Some personal data may be shared with third-party service providers (e.g., payment processors, cleaning services) to fulfill your booking.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately. We recommend checking this page periodically for updates.

These Terms and Conditions shall be governed by Greek law. Any disputes arising from your booking or stay will be resolved in accordance with Greek law and shall be subject to the exclusive jurisdiction of the courts of Athens, Greece

The property owner is not responsible for cancellations or interruptions due to unforeseen events such as natural disasters, government actions, or other events beyond their control.